Victoria strengthened the organisation’s commercial approach across its service portfolio, securing new local authority business across domiciliary care, mental health and domestic violence services. She led the commercial due diligence for the acquisition of Prime Care community services, oversaw the commercial reconfiguration of HR, IT, operations and finance, and project managed the transition from analogue telephone-based support to a new customer service data centre. She also worked across six boards, coordinating governance requirements and preparing papers to support effective oversight, scrutiny and decision-making.

The programme brought together business development, operations, technology and corporate services around a clearer growth strategy, while working across multiple boards and organisational functions.